Early investigation reveals that SCB Pakistan ATMs were hacked from England.

In desperate attempts, some of the customers who mainly maintained salary accounts,
 made phone calls to customers care support and few of them rushed to related branches
to report the incident.

The bank initially responded positively to all affected customers and informed them
that a hack on the bank’s online system was responsible for the inconvenience.
 These customers were assured that their stolen money would be reimbursed as soon as
possible but it would take time to get the details of the affected customers and reimburse
 the money.

Things weren’t straight forward for everyone though. “When I contacted branch manager,
he said that your account got trouble due to criminal activity”, an affected customer
 told ProPakistani. “I was advised to meet bankers working in the fraud department in order
to get my money back.”, he added.

Despite the promise of quick action, there are many customers who have not been reimbursed
their money yet, which is simply poor quality of customer service.

The inconvenience didn’t stop at stolen money. Customers were also deprived of debit card
 services as the hackers accessed data records of customers debit cards to transfer

 money from Pakistan to England. So in addition, customers’ debit cards were blocked
 by bank and such customers were asked to get their debit cards re-issued by SCB again.